Shipping & Return Policy
Last Updated on April 1st, 2021
Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to resolve and fast-track your return as necessary.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
 
*Warranty:  
- 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light)
- 30 days for the rest of the items
 
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Items have not met your expectation.
2. Items are unwashed, unworn, unused, with tags, and unaltered.
 
Note: in this situation, we will not be responsible for the return shipping cost.
 
RETURN CONDITIONS
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
Non-Returnable Items
We cannot accept returns under the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer's reason:
- Made-to-order items, Made-to-measure items, Customized items. 
- Cosplay & Costumes 
- Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light)
- Ice Skating, Gymnastics
- Cell Phones, Tablets, Laptops, 3D Printers, Smart Robots
- Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets)
- Clearance items, Disposable items
- Giveaway Items (Free or items bought for $1 or less)
 
*Customer's Reason: No longer needed, Bought by mistake, Not as expected, Changed of mind, etc
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman/delivering person or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check further details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment.
 
However, please understand that no refund will be issued in this situation. 
Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by the deadline
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a"Return or Exchange" email to customer service first at info@muslimsaccess.com to obtain the return address.
Please DON'T returns your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your MuslimsAccess.com account. You can either use the refund Credits to pay for new order or have us send it to you via PayPal. The original shipping fee and insurance are non-refundable.

Note:
If you want to return the product, please confirm that you’ve received your package. Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.
 
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 10 days from the shipped day [DHL, Fedex & UPS]
* Expedited Postal/Priority Line/Economy Air: 7 days from the shipped day [USPS]
* Standard Postal/Economy postage: 10-21 days from the shipped day [USPS]
* Postal service - tracking: 30 days from the shipped day
 
Package Delivery Follow-Up & Review Invitation
We'll send a delivery follow-up email to you after a certain shipping period and invite you to share your shopping experience.
* Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven't received the package yet, please contact our Customer service for help.
If you need assistance, please Contact Us.

Muslim's Access
MuslimsAccess.com
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Muslim’s Access is an online store that specializes in selling Islamic/Muslim accessories, tools & halal products. We’re very interested in serving you better. Kindly take a look at our website - www.muslimsAccess.com [Email: info@muslimsaccess.com]
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